At Infokool Solutions Pvt Ltd ("we," "our," or "us"), we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
- Personal Information: such as name, email address, phone number, company details, and billing information when you fill out forms, submit enquiries, or make purchases.
- Non-Personal Information: such as browser type, IP address, device details, and website usage statistics collected automatically through cookies and analytics tools.
2. How We Use Your Information
- To provide and deliver our products and services.
- To respond to your enquiries, requests, or complaints.
- To process transactions and send invoices or confirmations.
- To improve website performance, functionality, and user experience.
- To send updates, promotional material, or company news (only if you opt-in).
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Trusted third-party service providers (e.g., logistics, IT support, payment processors) to carry out business operations.
- Law enforcement or regulatory authorities if required by law.
4. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can choose to disable cookies in your browser settings, but some parts of the site may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your information.
6. Data Retention
We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
7. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Right to access, update, or delete your data.
- Right to withdraw consent for marketing communications.
- Right to object to processing of your personal data.
- Right to lodge a complaint with the appropriate data protection authority.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such external websites. Please review their policies before providing any personal information.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
- Infokool Solutions Pvt Ltd
- Factory & Registered Office: Bhiwandi, Thane, Maharashtra, India
- Email: info@infokool.com
- Phone: +91-XXXXXXXXXX